Refund policy
Refund & Return Policy
Effective Date: Feb. 23, 2026
Thank you for shopping at Resource Shop of Strengthening Opportunities Actions Resources. We strive to ensure your satisfaction with our digital and physical products. Please review this policy carefully to understand your rights and responsibilities when purchasing from us.
1. Scope of Products
We sell:
- Digital Products:
- Website templates (Shopify, Squarespace, Showit, and WordPress).
- Graphics (stock images and videos).
- Business Cards, signage, logos, and social media post templates.
- Physical Printed Items: Select products (e.g., business stationary and signage).
2. Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. Digital Products Policy
3.1 Non-Returnable & Non-Refundable by Default
Due to the intangible nature of digital products, all sales are final once files are downloaded or accessed. We cannot accept returns, exchanges, or refunds for:
- Change of mind.
- Accidental purchases.
- Unused files after download.
- Gift Cards
3.2 Eligibility for Refunds (Exceptions)
Refunds may be granted only in these cases:
- Technical Issues: The file is corrupted, incomplete, or unusable after purchase.
- Misrepresentation: The product differs significantly from its advertised description.
- Duplicate Charges: Unauthorized or duplicate transactions.
To Request a Refund for Digital Products:
1. Contact us within 7 days of purchase at support@communitiesthatsoar.org.
2. Provide:
- Order number.
- Detailed reason for the request.
- Proof of issue (e.g., screenshots, error messages).
3. We will investigate and respond within 3–5 business days. If approved, a replacement or refund will be issued.
4. Physical Printed Items Policy
4.1 Returns & Refunds
Physical items may be returned if:
- The product arrives damaged or defective.
- You receive the incorrect item.
4.2 Process for Physical Returns:
1. Contact us within 14 days of delivery.
2. Provide:
- Order number.
- Photos/video of the issue.
3. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Upon receipt and verification, a refund or replacement will be processed.
- Please note that returns will need to be sent to the following address: Email for address.
Shipping Costs:
- We cover return shipping for damaged/incorrect items.
- Customers bear costs for returns due to change of mind.
5. General Provisions
5.1 Prohibited Actions
- Chargebacks: Disputing charges without contacting us first will result in account suspension and legal action.
- File Sharing: Distributing downloaded files voids eligibility for refunds/support.
5.2 Refund Processing
- Refunds are issued to the original payment method within 7–10 business days of approval.
- Exclusions: Custom/personalized items (e.g., logos, bespoke templates) are non-refundable.
5.3 Contact Us
For questions or requests:
- Email: support@communitiesthatsoar.org
- Form: https://shop.communitiesthatsoar.org/pages/contact
6. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
7. Policy Updates
We reserve the right to update this policy. Changes will be posted on this page with a revised effective date.
By purchasing from Resource Shop of Strengthening Opportunities Actions Resources, you agree to this policy.
Thank you for supporting our small business!
Resource Shop of Strengthening Opportunities Actions Resources
Shop.communitiesthatsoar.org | support@communitiesthatsoar.org | New York City, New York